Frequently Asked Questions
Before You Buy
Why should I use a professional garage door dealer/installer?
When should I replace a garage door with a new one?
What is the best garage door for me?
What is a carriage house door?
Are special size doors available? I have a custom-built garage that features an unusual size door.
My garage has very little space (headroom) above the door. What is the minimum headroom required to operate a sectional door?
Do I need to have the windows at the top of the door?
I'd like windows in my garage door, but I'm concerned about security.
Do I need a lock on my garage door?
What type of spring is better...extension or torsion?
I have a one-piece door now. Can I replace it with a sectional door?
Why should I choose an insulated door?
I've been comparing R-values of various doors and am surprised at the variance among them. Can you explain this?
Steel Garage Doors
Why would I choose a steel garage door?
What are the benefits of a steel door versus a wood door?
What colors are available in the steel garage doors you offer?
I'd like to purchase a steel door, but need a color other than those you offer. Can I paint the door once it's installed?
Why are carriage house garage doors so popular?
What is so unique about the Classica Collection?
How many different carriage house designs are available in Classica?
Wind Load Garage Doors
What is Wind Load? And how do I know if my garage door needs to be a Wind Load door?
Garage Door Service and Repair
How do I know if my door is properly balanced?
How do I know if my garage door can be repaired with a service call or if I just need to replace the garage door?
My children have dented my garage door. Can I replace just one of the sections, rather than the entire door?
Why would my garage door need service?
What type of care and maintenance is necessary for my steel door and hardware?
What type of care and maintenance is necessary for my wood carriage house door?
Garage Door Openers
Should I purchase a new garage door opener or repair my old one?
Do I need to reinforce my garage door if I am installing my own electric garage door operator/opener?
What is the difference between a chain drive, belt drive, screw drive and direct drive?
What is the so unique about a DC garage door opener?
I’ve lost a remote for my garage door opener. How do I purchase a new one?
Can I purchase a wireless keypad entry to my existing garage door opener?
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Residential Garage Doors